About BancaIntesa

Being aware of the importance of its role and influence within the Italian financial markets, BancaIntesa has decided to update and increase the flexibility of its securities department systems, through the implementation of technically advanced solutions based on Incentage´s middleware. The Intesa group includes CABOTO, BANCO AMBROSIANO VENETO and CARIPLO among others. Having always been a high-level user of SWIFT, BancaIntesa decided to consolidate its leading position in the SWIFT messaging area to meet the demand from its international clientele.

The Problem

EIn today´s cost aware market, customer oriented services are more important than ever. It is important to increase both BancaIntesa´s and it´s clients´ efficiency through electronic communication in a flexible, customer specific way.

The Solution

The Java based Incentage Middleware Suite is highly business oriented and thus provides the flexibility needed to address these issues.

Incentage receives messages resulting from business events on the host. Using comprehensive routing tables and customer profile information, Incentage determines the appropriate action to take. Messages will be routed to relevant channels and will be replicated where required. Specialised Incentage components ensure that messages are formatted correctly for each channel.

Due to the fact that Incentage allows the utmost flexibility in the combination of conversion rules with sequences of lookups, the client profiles may consist of multiple tables and relations. To prevent redundancy, Incentage can access existing client profiles from any relational database system.

What Incentage did

Incentage passed BancaIntesa´s highly demanding tests - clearly showing that the product could deliver all requirements.

Data systems were also subjected to rigorous parallel and independent tests. Test results showed the need for an integrated router. The router receives data from various applications and - using a reference database, determines the required message types and the relevant transmission routes. The routes implemented were SWIFT, TELEX, Fax and SMS.

Implementation of an additional route would simply require the addition of a new record to the route database.

Message duplication is also taken care of: an incoming message may generate multiple outgoing messages, for example a message could be sent to two different destinations over SWIFT, while also being sent via Fax and SMS.

As all message level communication is over IBM´s WebSphere MQ (formerly MQSeries), the integration of existing application systems required only minor adaptations.

One of BancaIntesa´s stringent requirements was the reconciliation of the entire messaging workflow. Using Incentage, it is possible to check each route´s full audit log for all transmissions on a particular processing date. Selection can be based on message contents or on their format. It is also easy to report on failed messages due to formal data errors. The volume of data supplied in the various phases of the workflow enables detailed reconciliation.

All this will enable BancaIntesa to introduce new message types and formats with minimum effort and to respond quickly to changing internal and external requirements.